Help Center

Lumo Support

Support for Lumo Browser on iPad

If Lumo is not working as expected, please open a support request using the public issue tracker. Do not include passwords, authentication codes, private URLs, personal documents or other sensitive information.

Need help?
Open a support request on GitHub

Before reporting an issue

1. Update iPadOS and Lumo to the latest available version.
2. Close and reopen the affected tab, then restart Lumo.
3. Try the website using the Safari · macOS identity in the site settings.
4. Check whether the same page works in Safari on the same iPad and network.

What to include

• Your iPad model and iPadOS version.
• The Lumo version and build number shown in Settings.
• A short description of what you expected and what happened.
• Steps that reliably reproduce the issue.
• A screenshot with personal and confidential information removed.

Purchases

Lumo Pro is a one-time, non-consumable purchase handled by Apple. If access is missing after reinstalling the app or changing devices, open the Lumo Pro screen and choose Restore Purchases. Billing and refund requests are managed by Apple through Report a Problem.

Privacy

Please read the Lumo Privacy Policy for information about local storage, iCloud sync, websites and purchases.